Privacy Policy

RageWear (“RageWear”, “we”, “us” or “our”) respects your privacy. We collect only the information needed to run our online store, process orders, provide customer support, improve our services, and communicate with you about your purchases and account.

1. Information We Collect

We may collect the following information when you use our website or services:

• Account information: name, email address, mobile number, gender and login details.
• Order information: product details, size, quantity, order number, order status, payment status and delivery details.
• Contact information: shipping address, billing address, phone number and email address.
• Support information: messages, complaints, support tickets, order-related queries and attachments you may submit.
• Technical information: IP address, browser type, device information, pages visited, cookies and similar usage data.
• Marketing preferences: your consent to receive offers, updates or promotional messages by email, SMS or WhatsApp.

2. How We Use Your Information

Your information may be used for the following purposes:

• to create and manage your RageWear account;
• to process, confirm, ship, deliver, cancel, return or refund your orders;
• to send order updates, payment confirmations and support responses;
• to verify your identity using OTP or other login methods;
• to provide customer service and resolve complaints;
• to improve website performance, product range and shopping experience;
• to prevent fraud, misuse, unauthorized access or illegal activity;
• to send offers, updates and marketing messages where you have opted in;
• to comply with applicable laws, tax, accounting, security and legal requirements.

3. WhatsApp, SMS and Email Communication

When you provide your phone number or email address, we may use it to send transactional updates such as OTPs, order confirmations, delivery updates, payment status, return/refund updates and support responses.

Promotional messages such as offers, new drops, campaigns and sale alerts will be sent only where permitted by law and based on your consent or preferences. You may opt out of promotional communication where applicable.

4. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, keep items in your cart, understand website usage, improve website performance and provide a smoother shopping experience.

You can disable cookies in your browser settings, but some parts of our website may not work properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share limited information with trusted partners only when needed to operate our business, such as:

• payment gateways and fraud prevention partners;
• shipping, courier and logistics providers;
• email, SMS, WhatsApp and notification service providers;
• hosting, analytics, security and technology service providers;
• law enforcement, courts, regulators or government authorities where legally required.

6. Payment Information

Payments on RageWear may be processed through third-party payment providers. We do not store sensitive card details or payment passwords on our servers. Payment providers may collect and process payment information according to their own privacy and security policies.

7. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, alteration or disclosure. However, no online platform can guarantee absolute security, and you are responsible for keeping your account and OTPs confidential.

8. Data Retention

We keep your information for as long as necessary to provide services, fulfill orders, resolve disputes, prevent fraud, comply with legal obligations, maintain records and improve our services. Some information may be retained where required by law or for legitimate business purposes.

9. Your Choices and Rights

You may request to access, update, correct or delete certain personal information associated with your account. You may also withdraw consent for promotional communication where applicable.

Please note that some information may be retained where required for order history, tax compliance, legal claims, fraud prevention, dispute resolution or other legitimate business reasons.

10. Data Deletion Requests

You may request deletion of your personal data by contacting us at support@ragewear.in. To protect your account, we may ask you to verify your identity using your registered email, phone number, order number or other relevant details.

11. Children’s Privacy

RageWear is intended for users who are legally capable of using online shopping services. If you are a minor, you should use the website only with the involvement and consent of a parent or legal guardian.

12. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages or external tools. We are not responsible for the privacy practices, content or security of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Your continued use of the website after changes are posted means you accept the updated policy.